Privacy & Personal Information
We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, participate in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information and other contact or identifying information you choose to provide.
We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.
We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our services or emails and to track count visits or understand usage and campaign effectiveness.
Use of the Data
We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.
We do not share personal information you have provided to us without your consent, unless:
Doing so is appropriate to carry out your own request
We believe it's needed to enforce our legal agreements or that is legally required
We believe it's needed to detect, prevent or address fraud, security or technical issues
Sharing of Data
We don't share your personal information with third parties. Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.
We also use social buttons provided by services like Twitter, Instagram, LinkedIn, and Facebook. Your use of these third-party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third-party services, and you are responsible for reading and understanding those third-party services' privacy policies.
For more general information on cookies, please read "What Are Cookies".
Opt-Out, Communication Preferences
You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.
We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Sites may not be secure.
The Website is not intended for children under the age of 13 without the direct supervision of a parent, or legal guardian of legal age. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.
If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.
Billing & Payment
The following constitutes our Billing Policy and applies to ALL customers of Aurora Music Arts. Please review the following terms carefully. The term “Aurora Music Arts” or “us” or “we” or “our” or “teacher” or “instructor” or “owner” refers to Brad Furlow aka Bradley Furlow, the owner of this website and studio business. The term “you” refers to the user, the customer or viewer of our Web Site. The term “plan” refers to any product, service or item billed on a single or reoccurring interval. Use of our website and/or services constitutes agreement to this Billing Policy as part of our Terms of Service. Any questions or comments regarding this document should be forwarded to us at the following address: firstname.lastname@example.org.
All prices shown are in US currency. Payments to us are to be made in US currency and must be drawn from a US bank or financial institution. We accept the following types of payment:
Credit Card or Debit Card
Electronic Check (through PayPal)
Wix Payment Services
All payments are due upon receipt. If you provide us with your credit card information by saving it to a recurring profile, you are authorizing us to automatically charge your credit or debit card for charges that apply to that recurring profile. Subsequent charges will be automatically charged to your credit card on the next invoice due date. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with this policy. Charges for agreed upon and approved invoices separate from a saved recurring profile may also need to be paid and will be charged to the card on file with notice to the card holder. You are responsible for updating or notifying us of any changes to your billing information (including, but not limited to card number, e-mail address, expiration date, billing address, or card status).
In the event a credit card is declined for any reason, you or the card holder will be notified in writing by email of the denial. Services & plans already paid will not be affected. No further services or plans will be scheduled until such time as payment is approved and completed. You are responsible for updating or notifying us of any changes to your billing information (including, but not limited to card number, e-mail address, expiration date, billing address, or card status).
Credit Card Disputes / Charge-backs
We have a zero-tolerance policy for charge-backs. Customers who dispute a credit card payment are subject to account termination at our discretion. A $35.00 processing fee will be assessed to all accounts that receive a charge-back and will result in termination of all future recurring plans, services, and a request by the owner to no longer seek business services from/with Aurora Music Arts.
Refunds & Credits
Refunds & Credits will be issued only for the following reasons:
Failure of the instructor to attend a scheduled appointment without proper notice.
Inability to conduct appointment due to natural disaster, weather, or online services interruption
Cancellation & Rescheduling
When an absence is reasonably foresee-able, Students are required to notify us by phone at (720-748-1132) or in writing by email to (email@example.com) of any need to cancel or reschedule not later than 8-hours prior to their scheduled appointment start time.
Failure to notify will result in a “No Show” for that appointment date/time.
Special last-minute circumstances for death, sudden illness or injury will be handled on a case-by-case basis.
- [Rescheduling missed appointments] You will be permitted one (1) missed appointment reschedule per monthly billing period. Rescheduled times must occur within the operational hours of Aurora Music Arts – 9 AM to 2 PM (Mountain Time), Monday through Thursday, during an available time. Reschedules will be permitted on holidays, or during previously schedule appointments, vacations, weekends, or after 2 PM (Mountain Time)
- [Recurring non-communication of Cancellation] Customers who repeatedly have “No Show” occurrences without notice will result in termination of all future recurring plans and services and request by the owner to no longer seek business services from/with Aurora Music Arts.